Terms And Conditions

Terms & Conditions

Academia Solutions Terms of Use

(Effective as of March 05, 2021)


Welcome to the Academia Solutions' Terms of Use agreement. For purposes of this agreement, "Site" refers to the Firm's website, which can be accessed at www.academiasolution.com

"Service" refers to the Firm's services accessed via the Site, in which users can seek editing and transcription services.

The terms "we," "us," and "our" refer to the Firm. "You" refers to you, as a user of our Site or our Service.

The following Terms of Use apply when you view or use the Service [via our website located at www.academiasolution.com]

Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of use in their entirety, you may not access or use the Service.



The Firm respects the privacy of its Service users. Please refer to the Firm's Privacy Policy which explains how we collect, use, and disclose information that pertains to your privacy. When you access or use the Service, you signify your agreement to the Privacy Policy as well as these Terms of Use.


The Service allows you to register as a customer, conduct editing and transcription transactions, make payments for the acquired services, access your registered account, and seek information about the Firm’s offerings and the Firm.


If you are a user and would like to sign up for the Service, you can create a personalized account which includes a unique username (using an email identity) or a phone number and a password to access the Service and to receive messages from the Firm. You agree to notify us immediately of any unauthorized use of your password and/or account. The Firm will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your user identity, password and/or account.


By submitting any file(s)/document(s)/content while using the Service, you agree as follows:

  1. You are solely responsible for your account and the activity that occurs while signed in to or while using your account;
  2. You are solely responsible for the file(s)/document(s)/Content that you upload for editing or transcription services;
  3. You are solely responsible for submitting all the file(s)/document(s) necessary for completing the requested service(s)
  4. You are solely responsible for the decision to accept and implement any corrections, modifications, copyedits or changes as suggested by us;
  5. You are solely responsible to comply with all university policies and guidelines together with all local laws;
  6. You are solely responsible for the originality of all material provided to us and not infringing upon copy-righted material
  7. You are solely responsible for checking and understanding the prices and terms and conditions or obtaining a specific quotation for the document or submission from us prior to paying and submitting the job to us as well as keeping the back-up copies of file(s)/document(s) that you submit;
  8. You are solely responsible to provide us a valid and functional email address at the time of submitting a job;
  9. The completion of your submitted jobs does not in any manner guarantees acceptance of edited or transcribed content for publication, getting improved or passing grades and we cannot be held liable for lack of same;
  10. We bear no responsibility whatsoever for bugs or file corruptions that cause problems or changes in documents (often in relation to formatting/layout), including those that occur after we have returned the edited and / or transcribed file(s)/document(s), as these are outside of our control. We will assist you to rectify these problems to the best of our ability;
  11. We bear no responsibility for any errors or omissions arising because you did not clearly communicate your requirements
  12. The completion of submitted jobs does not guarantee that academic editing and transcription will result in ‘perfect’ or ‘error free’ work; we do not guarantee to remove 100 per cent of errors
  13. We are eligible and hold the permission of doing work for another client while undertaking your submitted jobs;
  14. We hold the whole and sole right of directing and controlling whichever method of services we wish to take while undertaking your submitted job;
  15. We hold the right to hire any professional, staff or employee, and vendor to undertake your submitted job;
  16. You will not submit any file(s)/document(s)/content that is malicious, libelous, false or inaccurate; and that we reserve the right to refuse to quote or to accept that work;
  17. You will not submit any file(s)/document(s)/content that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable and offensive; and that we reserve the right to refuse to quote or to accept that work;
  18. We reserve the right to refuse to quote for or to accept work that we consider cannot be completed within your requested turnaround time;
  19. You understand and agree that any liability, loss or damage that occurs as a result of submitting file(s)/document(s)/content is solely your responsibility. The Service or Site is not responsible for any misuse of file(s)/document(s)/content submitted by you.


All prices on the Site are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice. Please refer to pricing details and terms by clicking: (a) Editing pricing; and (b) Transcription pricing.


The Service will provide a refund of monies paid only in the circumstances when we have not met the deadline (based on the turnaround time chosen by you at the time of submission) for returning the edited or transcribed file(s)/document(s) according to the conditions in the section ‘Delivery Policy’. The Service will not provide any refunds where the submitted job has been completed and returned to you on time and bears no responsibility whatsoever where: (a) you made an error at the time of submission; and (b) for any circumstances beyond our control that prevent us from completing the submitted job. 

Our service come with guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a refund to the amount you have paid to us for a major failure (i.e. not meeting the deadline) and for compensation (to the amount you have paid to us) for any other reasonably foreseeable loss or damage. You are also entitled to have the problems with the service rectified in a reasonable time if the service fail to be of acceptable quality and the failure does not amount to a major failure.

Please choose the service carefully. We do not normally give refunds if you simply change your mind or make a wrong decision, as we strive to process your submitted job promptly and assign it to editors and transcribers.

However, in cases where for some reason you would like to request not to process the submitted job and cancel the transaction, pls send us an email within one hour of submission time and explain the reason for cancelling a transaction. At our sole discretion, if we find the reason valid, we will consider your cancellation request. If that cancellation request (received within one hour of your job submission) is approved by us, we will process a refund. Please note that all fees and charges related to cancellation will be borne by you and you will receive the funds minus all fees and charges related to cancellation. In all circumstances, the Service reserves sole discretion to award a refund of monies paid.


The Service will communicate the completion and/or return of file(s)/documents via email that you provided to us at the time of submission of a job. The Service will be considered to have returned your edited file(s)/document(s) within the turnaround time chosen by you at the time of submission if we have sent an email message to the email address you provided to us at the time of submission. The Service will be considered to have returned your transcribed file(s)/document(s) within the turnaround time chosen by you at the time of submission if we have sent an email message to the email address you provided to us at the time of submission to login to your registered account (using id and password you set at the time of registering on our Site) on the Site and download the transcribed documents after making full payment.

Once Service has sent an email to your provided email address, the Service will not be considered to have missed the deadline set-out as per your chosen turnaround time even if: (a) for some reasons your email mailbox is not able to receive our email and therefore we resend the email at your request; (b) your provided email address is incorrect, inaccurate or faulty and hence we resend the email; (c) the file(s) attachment is of large size and you are not able to download the file(s) to your computer due to some reasons; (d) the transcribed file(s) is not downloading to your computer due to some problems with your computer or due to issues with technological infrastructure; and (e) we are sending you file(s) through WeTransfer or Dropbox and you are not being able to download the file(s) to your computer for some reasons until after the deadline.


You agree to fully indemnify the Site, the Service, its affiliates, directors, or employees, or partners or vendors and hold harmless from: (a) any inaccurate or misleading statements, representations or information contained in the file(s)/document(s)/content returned by us; (b) any inconsistencies in the quality, content, completeness, suitability, adequacy, sequence and accuracy of your file(s)/document(s)/content; (c) any claim or demand, including reasonable fees and costs for the service of an attorney, or as may be made by any third party due to or arising from use of the Service or the Site; and (d) any violation by you or infringement of any intellectual property or other right of any person or entity by you.


Your permission to use the Site is conditioned upon the following use, and conduct restrictions:

You agree that you will not under any circumstances:

  1. collect or harvest any personal data of any user of the Site or the Service
  2. use the Site or the Service for the solicitation of business in the course of trade or in connection with a commercial enterprise;
  3. distribute any part or parts of the Site or the Service without our explicit written permission (we grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly-available searchable indices but retain the right to revoke this permission at any time on a general or specific basis);
  4. use the Service for any unlawful purpose or for the promotion of illegal activities;
  5. use another user's account without permission;
  6. intentionally allow another user to access your account;
  7. provide false or inaccurate information when registering an account;
  8. interfere or attempt to interfere with the proper functioning of the Service;
  9. make any automated use of the Site, the Service or the related systems, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
  10. bypass any robot exclusion headers or other measures we take to restrict access to the Service, or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data;
  11. circumvent, disable or otherwise interfere with any security-related features of the Service or features that prevent or restrict use or copying of content, or enforce limitations on use of the Service or the content accessible via the Service; or
  12. publish or link to malicious content of any sort, including that intended to damage or disrupt another user's browser or computer.


Opinions, advice, statements, offers, or other information or content made available through the Service, but not directly by the Site, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content.

We do not guarantee the accuracy, completeness, or usefulness of any information on the Site or the Service nor do we adopt nor endorse, nor are we responsible for, the accuracy or reliability of any opinion, advice, or statement made by other parties.

We take no responsibility and assume no liability for any User Content that you or any other user or third party posts or sends via the Service. Under no circumstances will we be responsible for any loss or damage resulting from anyone's reliance on information or other content posted on the Service, or transmitted to users.

Though we strive to enforce these Terms of Use, you may be exposed to User Content that is inaccurate or objectionable when you use or access the Site or the Service. We reserve the right, but have no obligation, to monitor the materials posted in the public areas of the Site or the Service or to limit or deny a user's access to the Service or take other appropriate action if a user violates these Terms of Use or engages in any activity that violates the rights of any person or entity or which we deem unlawful, offensive, abusive, harmful or malicious. [E-mails sent between you and other participants that are not

readily accessible to the general public will be treated by us as private to the extent required by applicable law.] The Firm shall have the right to remove any material that in its sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, or that might violate the rights, harm, or threaten the safety of users or others.

Unauthorized use may result in criminal and/or civil prosecution under Federal, State and local law. If you become aware of a misuse of our Service or violation of these Terms of Use, please contact us.


As part of the Service, we may provide you with convenient links to third party website(s) ("Third Party Sites") as well as content or items belonging to or originating from third parties (the "Third Party Applications, Software or Content"). These links are provided as a courtesy to Service subscribers. We have no control over Third Party Sites or Third Party Applications, Software or Content or the promotions, materials, information, goods or services available on these Third Party

Sites or Third Party Applications, Software or Content. Such Third Party Sites and Third Party Applications, Software or Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness, and we are not responsible for any Third Party Sites accessed through the Site or any Third Party Applications, Software or Content posted on, available through or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy

practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software or Content.

Inclusion of, linking to or permitting the use or installation of any Third Party Site or any Third Party Applications, Software or Content does not imply our approval or endorsement. If you decide to leave the Site and access the Third Party Sites or to use or install any Third Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies, including these Terms of Use, no longer govem. You should review the applicable terms and policies,

including privacy and data gathering practices, of any Third Party Site to which you navigate from the Site or relating to any applications you use or install from the Third Party Site.


(a) Termination of Repeat Infringer Accounts. We respect the intellectual property rights of others and requires that the users do the same. Pursuant to Copyright Act 1968 (CTH), we have adopted and implemented a policy that provides for the termination in appropriate circumstances of users of the Service who are repeat infringers. We may terminate access for participants or users who are found repeatedly to provide protected third party content without necessary rights and permissions.


You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights of any kind related to the Service, including applicable copyrights, trademarks and other proprietary rights. Other product and Firm names that are mentioned on the Service may be trademarks of their respective owners. We reserve all rights that are not expressly granted to you under these Terms of Use.

You agree that you will not submit file(s)/document(s)/content that is plagiarized or copyrighted or subject to third party proprietary rights, including privacy, publicity, trade secret, or others, unless you are the owner of such rights or have the appropriate permission from their rightful owner to specifically submit such content.

You agree that we have the right to determine whether your submissions are appropriate and comply with these Terms of Service, and refuse to quote for or to accept work, remove any and/or all of your submissions, and terminate your account with or without prior notice;


Communications made through the Service's email and messaging system will not constitute legal notice to the Site, the Service, or any of its officers, employees, vendors, agents or representatives in any situation where legal notice is required by contract or any law or regulation.


For contractual purposes, you: (a) consent to receive communications from us in an electronic form via the email address you have submitted; and (b) agree that all Terms of Use, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.

We may also use your email address to send you other messages, including information about the Site or the Service and special offers. You may opt out of such email by changing your account settings, using the "Unsubscribe" link in the message, or by sending an email to customer-support@academiasolution.com or mail to the postal address given on the Contact Us page.

Opting out may prevent you from receiving messages regarding the Site, the Service or special offers.


Release to the extent permitted by applicable law, in no event shall the site, the service, its affiliates, directors, or employees, or its licensors or partners or vendors, be liable to you for any loss of profits, use, or data, or for any incidental, indirect, special, consequential or exemplary damages, however arising, that result from: (a) your use or inability to use the service; (b) the service generally or the software or systems that make the service available; or (c) any other interactions with use or with any other user of the service, whether based on warranty, contract, tort (including negligence) or any other legal theory, and whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. Some jurisdictions limit or do not permit disclaimers of liability, so this provision may not apply to you.

Your remedy for claim shall be limited to the amount you have paid to us, provided that you are able to demonstrate an authentic proof of claim.


In an event of a dispute arising out of, or in connection with, the Terms and Conditions of the Service and/or Site, you agree to attempt to resolve the dispute by engaging with us before commencing arbitration or litigation. If you have a dispute with one or more users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees, vendors) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.


The service, is provided "as is," without warranty of any kind. Without limiting the foregoing, we expressly disclaim all warranties, whether express, implied or statutory, regarding the service including without limitation any warranty of merchantability, fitness for a particular purpose, title, security, accuracy and non-infringement. Without limiting the foregoing, we make no warranty or representation that access to or operation of the service will be uninterrupted or error free. You assume full responsibility and risk of loss resulting from your downloading and/or use of files, information, content or other material obtained from the service. Some jurisdictions limit or do not permit disclaimers of warranty, so this provision may not apply to you.


We can amend these Terms of Use at any time and will update these Terms of Use in the event of any such amendments. It is your sole responsibility to check the Site from time to time to view any such changes in this agreement. Your continued use of the Site or the Service signifies your agreement to our revisions to these Terms of Use. We will endeavor to notify you of material changes to the Terms by posting a notice on our homepage. Any changes to these Terms (other than as set forth in this paragraph) or waiver of our rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of one of our officers. No purported waiver or modification of this agreement on our part via telephonic or email communications shall be valid.


If any part of this Terms of Use agreement is held or found to be invalid or unenforceable, that portion of the agreement will be construed as to be consistent with applicable law while the remaining portions of the agreement will remain in full force and effect. Any failure on our part to enforce any provision of this agreement will not be considered a waiver of our right to enforce such provision. Our rights under this agreement survive any transfer or termination of this agreement.

These Terms of Use and your use of the Site are governed by the federal laws of Australia and the laws of the State of without regard to conflict of law provisions. We may assign or delegate these Terms of Service and/or our Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms of Service or Privacy Policy without our prior written consent, and any unauthorized assignment or delegation by you is void.